Understanding

Understand the various services and facilities available to airlines passengers. Learn to plan and reserve travel itineraries using standard industry coding. Provide excellent customer services and build customer loyalty.

How to do Booking

Book and Sell hotel accommodation, tour products, car rentals, rail travel. Have the skills and knowhow to offer customers’ value added services such as travel insurance, International Drivers Licences.

Who should attend?

Recommended for those aspiring to join the travel industry and for those who are already booking travel for their colleagues, co-workers and superiors. This course will also greatly benefit those already serving guests in the hotel front offices.

Certification

Students will be continually assessed during the period of the course followed by a final assessment. Upon completion of this course, students will be issued with a certificate of completion leading to the award of the “Certificate in Travel and Tourism – Foundation”.

Upcoming Courses

Certificate in Travel and Tourism (Foundation Course)
Diploma in Travel and Tourism (TAA Certified Travel Consultant)
IATA Diploma Courses
Ground Crew Courses
Front Desk Agent
Food and Beverage Server
Housekeeping and Room Attendant

Certificate in Travel and Tourism
(Foundation)

Designed for basic entry–level travel agents to the more experienced travel consultants of travel agencies, tour operations and travel bookers, this course leads to a qualification recognized internationally by the travel industry.

These courses are ideal for those aspiring to work at airline’s customer service desk, at the check–in counter at airports, travel desks at hotels or function as a travel consultant at a travel agency. Students will be carefully educated and trained through the detailed functionality of each process

About the course
Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options and how to ensure clients fulfil all necessary travel requirements.

Students will receive printed course material and study kits.

Course Module

  • Overview of the travel, tourism and aviation industry
  • Who is a travel consultant – requirements?
  • Air transport products and services
  • Geography in travel planning
  • IATA rules and regulation of passenger transportation
  • Global Distribution Systems (GDS) – Introduction
  • Creation of a PNR.
  • Electronic Booking Tools
  • Introduction to airfares and ticketing
  • Holiday packages
  • Land and Sea Transportation
  • Travel document, passport and visa formalities
  • Online check–in and airport departure procedures
  • Customs, Immigration and baggage formalities

What you will learn
On completion of this course, you will be able to

  • Understand the various services and facilities available to airlines passengers.
  • Understand travel needs and wants and accordingly plan and reserve travel itineraries using standard industry coding.
  • Advise customers on passport and visa formalities and requirements
  • Book and Sell hotel accommodation, tour products, car rentals, rail travel
  • Have the skills and knowhow to offer customers’ value added services such as travel insurance, International Drivers Licences.
  • Provide excellent customer services and build customer loyalty

Who should attend?
This course is recommended for those aspiring to join the travel industry and for those who are already booking travel for their colleagues, co-workers and superiors. This course will also greatly benefit those already serving guests in the front office of hotels and have to assist guests with their flight bookings, rebooking and reconfirmations. Those already working at the airports as ground handling agents will also benefit greatly from this programme.

Course Fees and duration

Three months
LKR 25,000 (Payable in three monthly instalments)
LKR 20,000 (if paid in full at the beginning of the course)

Certification
Students will be continually assessed during the period of the course followed by a final assessment. Upon completion of this course, students will be issued with a certificate of completion leading to the award of the “Certificate in Travel and Tourism – Foundation”.

Further Training
Those who successfully complete the Travel and Tourism–Foundation course are eligible to apply for the Diploma in Travel and Tourism.

Diploma in Travel and Tourism

About the course
Become a confident travel consultant with specialised industry knowledge and skills to sell travel and travel related products to corporate, retails and leisure customers. Learn about the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options and how to ensure clients fulfil all necessary travel requirements.

Course Module

  • Geography
  • IATA resolutions
  • Selling skills – hotels, tours and holiday packages
  • Fare construction, ticket issuance and exchange.
  • DMCs – Destination Management Companies
  • TMCs – Travel Management Companies
  • Selling of Rent–A–Car Services and Cruise Packages
  • Selling of value added services – Travel Insurance, International Drivers Licence
  • Sales and Marketing
  • Group Travel

What you will learn
On completion of this course, you will be able to become a travel consultant with specialised industry knowledge and the skills to sell travel through a consultative approach.

  • Gain in–depth knowledge of the most popular international travel and tourism destinations. Confidently answer queries and give advice about travel and travel products
  • Construct fares and routines and manage ticket exchange. Understand the various services and facilities available to airlines passengers.
  • Provide excellent customer service and build customer loyalty. Book and sell travel products using GDS (Global Distribution Systems such as Amadeus, Galileo and Sabre.

Who should attend?
This course is designed for those students who have already completed the foundation course and for those who have a minimum of a year’s industry experience in a travel agency or tour operator. Those working as call centre agents in airlines, travel agencies, tour operators and hotels can also benefit greatly by following this course.

Course Fees and duration

Four Months (Foundation 3 Months plus an additional month)
LKR 35,000 (Payable in three monthly instalments)
LKR 30,000 (if paid in paid in full at the beginning of the course)

Additional information
Students completing this course will receive The Diploma in Travel and Tourism.

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